Refund policy

At Bandeja Padel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Return Window

Returns may be requested within 7 days of the delivery date.

Unfortunately, we are unable to accept return requests submitted after the 7-day return period.

Eligibility for Returns

To qualify for a return, the product must meet all of the following conditions:

  • The racket must be completely unused.
  • No stringing should have been performed.
  • The original grip must not have been removed, replaced, or modified.
  • The racket must be free from any impact marks, scratches, scuffs, dents, or frame wear.
  • All original packaging, tags, manuals, and accessories (including the racket cover or wrench, where applicable) must be returned with the product.
  • A valid proof of purchase or order confirmation is required.

How to Request a Return

To initiate a return, please email us at contact@bandejapadel.net within the eligible return period.

Please include:

  • Order Number
  • Reason for the return
  • Photos of the product (if applicable)

Once your request is reviewed and approved, we will provide the return instructions and the return shipping address.

Please do not send any product back without prior approval. Unauthorized returns will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,
  • a defective product, or
  • an incorrect item,

please contact us within 48 hours of delivery at contact@bandejapadel.net with clear photographs of the product and packaging. We will investigate the issue and arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Rackets showing any signs of play or use.
  • Rackets that have been strung.
  • Rackets with removed or replaced grips.
  • Products with scratches, scuffs, dents, impact marks, or frame wear.
  • Custom-made, personalized, or made-to-order rackets.
  • Sale, promotional, or clearance items (unless received damaged or defective).
  • Gift cards.

Exchanges

We do not offer direct product exchanges.

If your return is approved, you may place a new order for the desired product separately through our website.

Refunds

Once your returned product is received and successfully passes our quality inspection, your refund will be processed within 15 business days.

Approved refunds will be issued to the original payment method used for the purchase.

Please note:

  • Shipping charges are non-refundable.
  • Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

If you have not received your refund after 15 business days from the date of approval, please contact us at contact@bandejapadel.net.

Contact Information

Bandeja Padel

Email: contact@bandejapadel.net

Phone: +91 9606971193

Address:

197 Adarsh Palm Meadows,

Whitefield,

Bengaluru, Karnataka – 560066,

India.